Citizen's Assistance is another important aspect of the Village Clerk's Office that falls under the Records Division. The Village Clerk's Office provides a Citizen's Assistance line that can help with inquiries about, and requests for, Village services. Additionally, Citizen's Assistance directs residents to other agencies and organizations that offer needed services. Referrals are often given to agencies that provide consumer, legal, transportation, health, social, employment and other services. The Citizen's Assistance number is 847/933-8480. Calls received from noon to 1:00 p.m., weekdays after 5:00 p.m. and on the weekend will be recorded on an answering machine and handled during the next business hour.